GREEN
FAQ
How Do I Place An Order?
After you click "Submit Order" an e-mail confirmation will be sent. You can also check the status of your order by logging into My Account. Click on "Order History" to review order status and to obtain a tracking number.
Payment and Shipping
We’re happy to offer Free Standard Shipping on orders over $50 USD! For orders under $50 USD see shipping costs at checkout. Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24-48 hours to process. Your order will be shipped via standard shipping unless you select an alternative.
Secure Ordering & Payment Options
We accept Visa, Mastercard, American Express, PayPal, Gift Cards, and Store Credit.
Returns & Refunds
GREEN will gladly accept unworn, unwashed or defective merchandise for return or exchange. Please allow 2-3 weeks for your return to be received and processed. We’ll send an email when your return has been processed. We will credit your original form of payment for returns mailed within 30 days of the shipping date and issue a Free People gift card if mailed after 30 days.
Shipping charges waived on Even Exchanges! Ordered the wrong size or color? No worries! If you need to exchange an item for the same item in different size or color, we will waive the Smart Label Fee and the new shipping cost for domestic orders.